Terms of Service

Welcome to LuxanovaBag. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General Conditions

By using our website, you confirm that you are at least the age of majority in your country of residence or have given consent for any minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Orders

All products are subject to availability. We reserve the right to limit or cancel orders at our discretion, including orders that appear to be placed by dealers, resellers, or distributors.

We make every effort to display product descriptions and pricing accurately, but errors may occur.

3. Pricing and Payment

All prices are listed in the applicable currency and may be changed without prior notice. Payment must be completed at the time of purchase to confirm the order.

4. Shipping

Orders are processed within 1–2 business days and delivered within 2–4 business days after shipment, depending on destination and carrier.

5. Returns and Refunds

Customers may request a return within 14 days of receiving their order. Refunds are processed within 5–10 business days after the returned item is received and inspected.

Returned items must be unused, in original condition, and in original packaging.

6. Customer Responsibility

Customers are responsible for providing accurate shipping and contact information. We are not responsible for delays or failed deliveries caused by incorrect details.

7. Intellectual Property

All content, branding, and materials associated with LuxanovaBag are protected and may not be copied or reused without permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting.

10. Contact Information

Store Name: LuxanovaBag
Address: 4 Rue Chomel, 75007 Paris, France
Phone: +33 6 71 94 60 70
Email: Support@LuxanovaBag.com

Customer support hours: Monday–Friday, 9:00 AM–6:00 PM (CET)