Shipping Policy

Welcome to LuxanovaBag. We are committed to providing a secure, reliable, and efficient shipping experience for our customers in the United Kingdom.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping & Delivery

We currently ship to customers within the United Kingdom.

Estimated delivery time is 2–5 business days depending on carrier operations and delivery location.

Please note that delivery times are estimates and may occasionally be affected by customs procedures, holidays, weather conditions, or unexpected courier delays.

Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.

Tracking Orders

Tracking information will be sent by email after your order has been dispatched, when available.

Lost or Delayed Packages

If your package is delayed or lost during transit, please contact our support team and we will assist you as quickly as possible.

Contact Information

Store Name: LuxanovaBag
Address: 4 Rue Chomel, 75007 Paris, France
Email: Support@LuxanovaBag.com
Phone: +33 6 71 94 60 70

Customer support hours: Monday–Friday, 9:00 AM–6:00 PM (CET)