Return & Refund Policy

Welcome to LuxanovaBag. Customer satisfaction is important to us, and we aim to provide a simple and transparent return and refund process.

Returns

Customers may request a return within 14 days of receiving their order.

To qualify for a return:

• Items must be unused, unworn, and in original condition
• Items must be returned in the original packaging
• Proof of purchase is required

Non-Returnable Items

We do not accept returns for:

• Used or damaged items caused by customer handling
• Final sale or discounted items, where applicable

Return Process

To request a return, please contact our support team at:
Support@LuxanovaBag.com

Once your request is approved, return instructions will be provided. Return shipping costs may apply unless the item received is defective or incorrect.

Refunds

Refunds are processed within 5–10 business days after the returned item has been received and inspected.

Approved refunds are issued to the original payment method used for the purchase.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can assist you promptly.

Contact Information

Store Name: LuxanovaBag
Address: 4 Rue Chomel, 75007 Paris, France
Email: Support@LuxanovaBag.com
Phone: +33 6 71 94 60 70

Customer support hours: Monday–Friday, 9:00 AM–6:00 PM (CET)